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Customer Contact Rep | Progressive, Inc. | Phoenix, AZ
Our people help make Progressive a successful, energetic, forward-moving
organization. Time after time, Progressive has turned the insurance
industry upside down through its innovative services, its use of
technology and its continual push to be the No. 1 choice for auto
insurance.
In this role you will set up new claim reports from customers via
in-bound calls and assist in answering basic status questions on calls
for existing claims. You will promote our network shops and service
centers, schedule vehicle estimate or repair appointments and take
initial ownership of difficult/irate customer calls. Training Schedule =
Monday - Friday, 1-10pm.Post Training Schedule = 1-10pm, must include
one weekend day.Hourly Rate = $13.97 during training, $14.30 after
training. These hourly rates include a shift differential that applies
to your entire work week.
KNOWLEDGE, SKILLS & EXPERIENCE:
- High School
diploma or equivalent required. - Minimum 2 years of post secondary
education or 2 years work experience in a position that developed the
ability to think critically, solve problems, serve customers,
effectively communicate verbally and embrace new challenges. -
Background/experience that demonstrates consistent job stability,
including a minimum of 1 year of experience with a single employer. -
Proficient in computer window-based programs with excellent navigational
skills. - Excellent communication and customer service skills. - Ability
to handle stress in a call center environment. - Ability to work
independently and with minimal supervision. - Ability to solve problems
and multitask while handling customer calls. - Bilingual English/Spanish
a plus.
JOB REQUIREMENTS:
At Progressive, status quo won't cut it. Our leaders want results and
you'll have the chance to make significant contributions in a company
that has taken the insurance world by storm. Our company is full of
opportunity and promise. Consider the strength of your new employer as
one of the country's largest auto insurance companies. You'll be
surrounded by smart, driven people like yourself, who combine innovation
and analysis to achieve industry-leading results and recognition, such
as the BusinessWeek50 and the distinction of being one of America's Most
Admired Companies, according to Fortune. Visit us at
http://jobs.progressive.com and share your personality with a company that will
value your unique contributions. Equal Opportunity Employer, M/F/D/V.
To apply for this position, please copy and paste the following link
into your browser address bar:
http://progressiveinsurance.contacthr.com/10039430
or submit your resume and salary requirements through our homepage at
https://progressivece7.recruitmax.com/MAIN/CareerPortal/job_profile.cfm?szOrderID=26428
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